Frequenty asked questions
As experienced suppliers of finishing touches and designer details for weddings in Queenstown and the surrounding areas, we understand that every wedding is different.
So if you don’t find the answer to your question here, please give us a call or send us an email and we’ll get back to you with what you need to know.
Delivery Details
Delivery and collection can be arranged within the Queenstown and Arrowtown area for $35+gst each way for smaller orders. Larger orders, as well as more distant venues, will be quoted for upon application.
Orders may be collected and returned from our Queenstown storage area (in the Dalefield area) for no additional fee – by appointment only.
- Read our Terms and Conditions of Hire
How do I place a hire order with Queenstown Wedding Hire?
Simply go through the options on our website and select the items that you would like to use for your wedding.
Add them to your “cart” and then head to your shopping cart (in the top right corner) to view your order so far or to “checkout” and send your order request through to us so that we can check availability for your wedding date.
Once we confirm availability of your preferred hire items we will send through an invoice with our terms & conditions for you to review.
Then, payment of a 50% deposit secures the items for your special day!
How do I receive my hire items?
We offer a delivery and collection service to/from any accommodation or wedding venue within central Queenstown for $35+gst/each way for standard orders.
For larger orders or venues outside of central Queenstown, delivery charges will be quoted for based on your specific needs.
Delivery can be arranged 1-2 days prior to the wedding, dependent on availability.
Can I collect/return my items from you to save on delivery fees?
Pick-up and drop-off is available for smaller orders of $100 or less.
We are based in the Dalefield area and you can arrange to collect and return items that you are hiring if you prefer for us not to deliver them.
Items can be collected by appointment only and you may collect items 1-2 days prior to your wedding based on availability.
All items must be returned 1-2 days after the wedding date unless agreed to prior.
Is the deposit I pay to secure the items refundable?
Once you pay the deposit for your hire items we will put these aside for your wedding day to ensure that you have everything you need.
The deposits are non-refundable due to this booking process as other bookings may be turned down once your hire items are secured.
Cancellation 30 days prior to your wedding date will incur no additional fees aside from the deposit.
A full forfeit of hire fees will be applied if cancelled within 30 days of the wedding date.
How do I pay for my hire items?
Our full bank details will be provided along with your hire invoice.
Payment by credit card can be arranged through the PayPal secure system, an approximate 3% surcharge applies (based on order size) to all CC payments to cover fees associated with this service.
What happens if one of the items I hire is damaged or broken at the wedding?
A replacement fee for the hire item will be charged upon collection or pick-up for any damaged or broken hire items.